The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by www.biophilia.in or to the people that are not engaged, employed or managed by www.biophilia.in.
Through this document, we wish to make you:
- Feel at ease while using our websites.
- Feel confident while sharing information with us.
- Aware that you may contact us with your questions or concerns about privacy on this website.
- Aware that by using our websites you are agreeing to the collection of certain data.
While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs.
If you choose to use our referral service to tell a friend about our website, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website www.biophilia.in does store this information and the information is used for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at (firstname.lastname@example.org) to request that we remove this information from our database.
Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser.
We may at certain times make chat rooms, forums, instant messenger, sms-text and message boards and other services available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when disclosing your personal information to anyone. In the event of any misuse or unauthorized use of any such information so provided by you, Biophilia shall not be liable on any account whatsoever.
We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfill orders, and credit / debit card processing companies to process the payment for goods and services ordered from www.biophilia.in website. These entities do retain, store, share or use personally identifiable information. Biophilia cannot be held responsible for usage of any such information by them for any purpose, whatsoever.
We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
BIOPHILIA collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by BIOPHILIA. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address (es) so that we can process and fulfill your order.
Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
WHAT ABOUT COOKIES?
HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
BIOPHILIA may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within the BIOPHILIA group. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.
We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:
(i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about BIOPHILIA, our subsidiaries or selected business partners.
(ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about BIOPHILIA, our subsidiaries or selected business partners.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by BIOPHILIA.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mail sent. Simply follow the indications in the e-mail. Alternatively, you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact a www.biophilia.in customer care representative on 84489 06312 or by email at email@example.com.
For your security and protection and to prevent fraud, all orders packed by us are monitored and recorded by CCTV to ensure that we don't leave anything out of your order. However, we shall not be liable for any loss or theft in-transit.
Safety and Security Tips
- When using a public computer or terminal, always log out and close the browser when You complete an online session.
- Do not tell anyone else Your password. Remember, anybody who knows Your password can access Your account or pass Your password on to someone else.
- Create more complex passwords. When You create a password, use at least 8 characters - a combination of letters and numbers is best. Do not use Your name, email address, or other personal information that can be easily obtained and try to steer clear of words found in a dictionary. It is also recommended that You change Your password frequently.
- Use different passwords for any online accounts You have.
- Do not write Your password down anywhere.
Any information from your account shall be taken to have been provided by you irrespective the same is or not provided by you or with or without your knowledge.
HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION BIOPHILIA MAINTAINS
If for any reason you are concerned that the personal information held by BIOPHILIA is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Email Preferences. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
You agree that You do not object to Us contacting You for any of the above purposes whether by telephone, e-mail, fax or in writing.
If you require more information, please Contact Us on –
Tel no- 84489 06312
Add - Biophilia Research Labs
E-22, B 1, Extn. Mohan Cooperative Industrial Estate Mathura Road, New Delhi, BADAR PUR, SARITA VIHAR, South East, Delhi-110044
VOLUNTARY DISCLOSURE OF INFORMATION.
Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to use our websites. However, we offer some services only to visitors who do register:
You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. www.Biophilia.in reserves the right to send you certain service-related communication, considered to be a part of your www.Biophilia.in account without offering you the facility to opt-out. You may update your information and change your account settings at any time.
All information gathered on www.biophilia.in is securely stored within the www.biophilia.in controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet and, of course, any information you include in a posting to the discussion areas is available to anyone with internet access.