Shipping Policy

  1. Post Order Processing Orders will be shipped within 10 working days from the date of dispatch. Registered Customers can check their order status from the MY ORDER

Note: Working days do not include Saturdays, Sundays & Public Holidays as prescribed by the Govt. of India

  1. Orders will be delivered by a Reputed Courier Agency. Any complaint regarding delay, deficiency, etc. shall be the sole responsibility of the said Courier Agency.
  1. Delays occurring due to unforeseen events such as Unavailability of Recipient, Administrative & Political instability, Extreme weather conditions, Natural Calamities, Pandemic, Epidemic, Lockdown, Destination Custom Clearance process, etc. are not warranted for under the provisions of the shipping policy.
  1. Shipping period of 10 working days is not applicable to remote and interior locations with limited/minimal accessibility.
  1. Obligations on Delivery 
  • The receiver has to provide his signature as approval of receiving the order,
  • At which point all responsibilities towards the shipped product pass to the receiver.
  1. No Redirection or Change of Address will be entertained once order is dispatched.
  2. Orders will be processed subject to availability of the product.
  3. The handling of undelivered packages will be subject to Biophilia’s discretion.
  4. SHIPPING ATTEMPTS
    • In case you are unavailable to receive the consignment, the Courier Agency will call you/ message you explaining that it has attempted to deliver your goods.
    • A maximum of two delivery attempts will be made by the courier agency.
    • If you do not contact the carrier post the 1st delivery attempt; the second delivery attempt will be automatically be scheduled on the next working day free of charge.
    • For the second and final delivery attempt, you are required to contact the courier agency and confirm the preferred delivery time and date within 7 working days.

Note: For premium delivery options you can contact the carrier. Additional Charges may apply.

  • Alternatively, you can contact the carrier and collect your order from the carrier’s registered local office for no extra charge.
  1. Biophilia shall insure each purchase during the time it is in transit until it is delivered to you. Receiver has to provide his signature at the time of delivery at which confirms the transfer of responsibility and ownership of the consignment.
  2. TAXES & DUTIES
  • Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. GST (as applicable) will be applied to orders dispatched within and outside India.
  • Products are shipped to most countries (Listed Below) on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the breakup of the Invoice product price.
  1. Shipping Policy will be applicable to products displayed on the website only.
  1. Shipping Policy does not Infringe/ Nullify/ Make void the Policy/ Policies of the Carrier
  1. Biophilia reserves the right to refuse the processing of an order and its shipping if the order placement is found to be an attempt to violate any of the business policies that may or may not be mentioned in part or whole herein.
  1. An Order may have multiple products; however, a single order can be shipped only to a single destination address. Products from the same order cannot be shipped to more than one address.
  1. In case of multiple delivery destinations, individual order will have to be placed for the products.
  1. On dispatch, an Airway Bill (AWB) / Tracking No. generated will be e-mailed to the customer.
  1. It will be our endeavor to ship all products in your order together. However, this may not always be possible due to product characteristics and availability.
  1. We do not accept shipping to P.O. Box Addresses.
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