Refund Policy

1. INTRODUCTION

At BIOPHILIA, we believe in giving you the comfort of Cancelling/ Returning a product if you are not completely satisfied with it upon delivery. IT is assumed that the user has clearly read and understood the T&C and agrees to abide by the return policy clauses stated in relation to any purchase made online.

2. CANCELLATION & REFUND 

A. Cancellation implies to ending the contract which you have entered into with biophilia.in and will have the following implications.

  • Order/s will not be processed any further.
  • No dispatch / delivery will take place.
  • Full Credit Note/ Refund on product value will be guaranteed; depending upon customer’s preference.

B. Cancellation Acceptance Policy

 You can raise a request to cancel your order/s within 48 hours of placing the online purchase only IF –

  • You have purchased the undesired Size.
  • You have purchased the undesired Color.
  • You have purchased the undesired Style.
  • You have fed in the incorrect Billing Address.
  • You have fed in the incorrect Shipping Address.
  • You have learnt that the purchase made was a result of Fraudulent Activity or a Phishing Attack.

C. You can cancel your order by following the simple steps mentioned below.

Write to us at info@biophilia.in or call us at 84489 06312.  Mention your Order Number and initiate a request for cancellation.

  • We will send you a download link of the Cancellation/ Return Form.
  • Download the form and submit after duly filling it within 48 hours of booking the order.
  • Alternatively, you can duly fill the form, save it and email it to us at info@biophilia.in

D. Once we have received your duly filled form submitted by you, we shall, subject to its compliance with the Cancellation Acceptance Policy process your cancellation request in the following manner.

  • Credit Note / Full Refund will be initiated depending upon Customer Preference.

E. DISCLAIMER – All disputes are subject to the Laws of India and will be settled as per the Courts having Delhi Jurisdiction. Biophilia reserves the right to discretion and final decision.

3. RETURNS & REFUNDS.

A. Return implies to cancellation of the contract post receiving the delivery of the product owing to dissatisfaction with the product.

B. RETURN ACCEPTANCE POLICY

To ensure that your Return Request is processed positively kindly ensure that

  • Products are unused, unsoiled, unopened will ONLY be considered eligible for Returns.
  • There is no physical damage due to In Transit of the product mentioned below
  • All the Labels, Tags, Original Invoice, seal and/or any other inclusion and original packaging of the product are intact.
  • Biophilia receives the returned product with all requisites, labels, tags, intact seal and original packaging intact.
  • Biophilia advises to use the same Carrier through which product has been delivered.
  • Biophilia takes no liability in case of loss of merchandise by carrier.
  • No refund will be issued if we do not receive the product within 15 days of raising the Return Request.

Kindly ship the product to the Correct Address Only- Stock & Returns Dept, Biophilia Research Labs; E-22, B 1, Extn. Mohan Cooperative Industrial Estate Mathura Road, New Delhi, BADAR PUR, SARITA VIHAR, South East, Delhi-110044.

 C. You may raise a request to return your order within 7 days of delivery of product if-

  • The package is tampered with.
  • The product has a manufacturing defect (a highly unlikely event). Final discretion of acceptance rests with Biophilia.
  • The shipped product is different from the one that was ordered with respect to Size, Color, Type or Make.
  • Please read our Colour Disclaimer Policy to understand this better.
  • The shipped product is incomplete.

D. To apply for a return kindly follow the simple steps mentioned below.

Write to us at info@biophilia.in or call us at 84489 06312. Mention your Order Number and initiate a request for refund.

  • We will send you a download link of the Cancellation/ Return Form.
  • Download the form and submit it after duly filling it within 7 days of receiving the delivery of the order
  • Alternatively, you can duly fill the form, save it and email it to us at info@biophilia.in
  • For return shipments within India, one way shipping cost will have to be borne by the customer.

E. Once we have received your duly filled form submitted by you, we shall process your refund request in the following manner.

  • Once Return Product has been received by Biophilia; the compliance team will check and inspect the product to verify if it adheres to the requirements of our Return Acceptance Policy.
  • Upon clearance, Full Credit Note / Refund on Product Value will be offered depending upon Customer Preference.
  • Pl note that in case of Returning at store, credit note/refund will NOT be made instantly. It will follow the std procedure specified below;
  1. Credit Note OWING to Return.
  • Credit Note will be offered on full product value.
  • Credit Note will be valid for 3 months from the date of issue
  • Credit Note can be used online for another purchase.
  • Biophilia reserves the right to discretion & final decision.
  1. Refund OWING to Return.

 Full refund on the product value will be made to your Credit/ Debit card or Net Banking account, whichever used at the time of making the purchase.

  • Please allow 1 to 2 billing cycles for the refund to reflect in case of a Credit Card for the refund to reflect on your Billing Statements.
  • Please note card refunds may take up to 7-10 days depending upon the policies of customer’s Bank to complete the refund transaction. Please allow 1 to 2 billing cycles in case of a Credit Card for the refund to reflect on your Billing Statements.
  • In some cases it may take more time. Rest assured that the delay would never be at Biophilia’s end and because of our inability to influence this, we cannot be held responsible for any consequences whatsoever owing to the same.

 F. DISCLAIMER – Disputes subject to the Laws & Policies of the Sovereign of India and will be settled as per Delhi Jurisdiction.

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